Stock Products Return Policy
Return of stock products will be approved under the following conditions:
- Return Authorization Number (RMA#) is obtained prior to return from My Paper Shop.Com. Returns will not be accepted without a Return Authorization Number. To obtain an RMA# send us an e-mail to: info@mypapershop.com or call 888-412-7467. Please reference your five digit My Paper Shop Order Number.
- Returns sent to My Paper Shop.Com with an RMA# are subject to a 20% re-stocking charge. Customer is responsible for shipping costs to return the product(s) to our warehouse. FedEx Ground, Overnight, 2-Day, Express Saver, International, and USPS shipping charges will not be refunded. Costs for Return Shipping charges will not reimbursed.
- Returns sent to My Paper Shop.Com WITHOUT an RMA# are subject to a 35% re-stocking charge.
- Please write your RMA# clearly on the outside of the box you are returning. Returns will only be accepted by My Paper Shop.Com 30 days from the date the RMA# is issued.
- Products must be returned in full case quantities only. Partial case returns will not be accepted.
- Any order that has shipped from our warehouse cannot be cancelled and when returned will be subject to a 20% Re-Stock. Any FedEx delivery refused by the recipient will be subject to a 20% Re-Stock charge.
- No discontinued products can be returned or any product found in our Seasonal & Holiday Category on our site. Seasonal and Holiday items include any item in the following categories: New Years, Christmas, Thanksgiving, Halloween, Easter, 4th of July, Graduation, St. Patrick's Day, Valentines, and Mardi Gras.
- Credit will be not issued for products that have been used and/or damaged. Products must be returned in a resalable condition retail packaging (if applicable) unopened.
- No product over 30 days old from invoice date will be authorized.
- Use a return carrier that offers tracking numbers or delivery confirmations for any product that is returned My Paper Shop.Com
- Returns will only be accepted by My Paper Shop.Com 30 days from the date the RMA# is issued.
- Returns will be credited to the original form of payment.
- If you are receiving a credit card refund please allow up to (2) two billing cycles for your credit to appear.
Conditions of Sale
- Prices and specifications are subject to change without notice.
- All orders are subject to acceptance by My Paper Shop.Com, Inc
- Delivery of all orders is contingent upon strikes, accidents, and other causes beyond our control.
- Claims for defects in quality or quantity are waived unless written notice is received by My Paper Shop.Com, Inc. in Orange, California within 30 days of shipment.
