We are a small business, so every nickel counts on office supplies. We use paper guest towels in our bathrooms, and buying locally was much too expensive. The first vendor we tried didn't think we were a big enough account to justify letting us know when orders waiting on out-of-stock items or were being shipped late. I found MyPaperShop.com about six years ago and have never considered another vendor - they have been out of our item only once in all that time, and I received a personal phone call to apologize and ask what could be substituted. Our shipment is always on time and always packed appropriately - never any split boxes here! We don't need a lot of paper products, but when we do, I will always check MyPaperShop.com first.